This guide provides troubleshooting steps for when call events are not functioning as expected. Follow these instructions to investigate the issue by checking the call logs directly within your telephony provider's dashboard.

Locating Your Subaccount SID in Metanow CRM

If you manage multiple subaccounts, you can easily find the specific Account SID within Metanow CRM to simplify your search. Navigate to your agency settings to find the SID associated with the location experiencing issues.

Searching for the Subaccount

Once you have copied the Account SID, use the search function in your telephony provider's dashboard to locate the correct subaccount. Paste the SID into the search field and select it from the results.

Accessing the Subaccount Details

After selecting the subaccount, you will be directed to its specific dashboard. You can confirm you are viewing the correct subaccount by the indicator text, typically shown in the upper-left corner of the page.

Reviewing Call Logs

To investigate issues with call events, navigate to the monitoring section of the dashboard. From there, select 'Logs' and then 'Calls' to access a detailed record of all call activity for the subaccount.

Frequently Asked Questions

Currently, there are no frequently asked questions for this topic. If you require further assistance, please contact our support team by visiting our helpdesk.